Are you passionate about customer service?
Work with us...
We are currently looking for Motorcycle Aftersales Advisors to join our team at our brand new Laguna Triumph store in Maidstone, which will open this year - as well as our Laguna Motorcycles multi-franchise store in Maidstone. As one of the UK's most successful premium multi-franchise motorcycle dealerships, this is a great opportunity to work alongside some of the finest motorcycles and engage with like-minded bikers.
Working in a team environment, you will be responsible for providing exceptional service to customers using our workshop services and parts and accessories department. You will be required to liaise with the workshop technicians to understand work in progress, keeping customers informed and where necessary, requesting authorisation for additional work.
The role also includes various administrative responsibilities with regard to invoicing, processing warranty claims and marketing campaigns. This is a very process driven and customer service focused role.
Greet showroom visitors in a positive and professional manner.
Load the workshop diary with retail & internal customer bookings.
Manage the customer’s vehicle progress through the workshop, informing them of any delays as soon as possible.
Upsell of any vehicle health check work identified by the technician.
Prospect existing customers within our database to build & maintain the volume of work in the workshop.
Follow up previous day’s customers, ensuring that the highest levels of customer satisfaction were achieved.
Prepare customer job cards for the coming week, as well as ordering & pre-picking the required parts.
Order parts to the customers’ requirements, quoting the delivery times and prices accurately.
Maintain and control the secure issue of parts and ensure the accurate recording of issued items.
Manage customer enquires swiftly, courteously and efficiently, ensuring the highest standard of customer care and satisfaction, paying attention to manufacturer guidelines.
Undertake to actively increase business of parts and accessory sales wherever possible by ensuring that all required parts for any particular repair or service are ordered correctly and in a timely manner.
Update and maintain showroom displays with current ranges and prices.
Full UK car and motorcycle driving licence.
Good communication via face-to-face interaction, across digital platforms and on the telephone is essential.
Desire and passion to deliver the very highest standard of customer experience at all times.
Forward thinking and adept with digital technology.
Highly motivated and have the determination to achieve all sales targets and performance expectations.
Smart in appearance with good standard of personal hygiene.
Motorcycle purchase scheme.
Workshop labour discount scheme.
Parts, clothing and accessory purchase scheme.
Cycle to work scheme.
Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.
Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.