Aftersales Manager at Maidstone Harley-Davidson

Start the new year in the right gear!

We are searching for a new Aftersales Manager to join our team at Maidstone Harley-Davidson®. One of the most desirable motorcycle brands in the world, Harley® is a cultural wildfire of soul-stirring emotion that ignited an entire motorcycle lifestyle and culture. Our team in Maidstone echo this passion for selling class-leading motorcycles and providing the service they know their customers deserve. Our Aftersales Manager will need to be passionate about the brand, fulfilling customers’ expectations and wishes, in order to craft and accessorise their dream bike. If this sounds like you, then you may be exactly who we’re looking for.

Aftersales Manager at Maidstone Harley-Davidson
Aftersales Manager at Maidstone Harley-Davidson
Aftersales Manager at Maidstone Harley-Davidson

RESPONSIBILITIES

  • Lead by example and deliver excellent service to all customers
  • Enhance the dealership’s reputation by achieving the highest level of customer satisfaction
  • Meet and exceed targets through the effective operation of the Aftersales team by satisfying and exceeding customers’ expectations
  • Oversee development programs for aftersales and technician staff
  • Investigate, resolve and record customer complaints and congratulations
  • Ensure that procedures are carried out in accordance with dealership policies
  • Monitor and ensure that stock is received, identified and stored carefully and securely
  • Interpret data and system-generated reports and translate these into action plans for the team
  • Maintain awareness of developments, legislation and events in the motorcycle industry
  • Ensure that all maintenance jobs are booked in a timely and accurate manner
  • Liaise with the service advisor to review jobs in progress and resolve any issues which may arise
  • Actively and continuously seek new products and opportunities to sell
  • Plan and co-ordinate product and workshop promotions and act as the key contact for suppliers’ representatives
  • Produce initiatives for the marketing team to set up and maintain effective displays and promotions
  • Maintain a safe working environment ensuring the safety of customers, colleagues and yourself
  • Maintain required standards of conduct and behaviour towards customers in the workplace
Aftersales Manager at Maidstone Harley-Davidson

REQUIREMENTS

To be considered for this role, you MUST...

  • Ideally have a technical background
  • Have excellent leadership skills
  • Be able to motivate and develop your team
  • Be confident in your ability to interpret data and reports
  • Understand the importance of action plans and implementation
  • Work well towards deadlines and performance targets
  • Be competent with the technical knowledge of motorcycles
  • Have experience in managing a team
  • Have experience in running an effective Parts & Accessories service
  • Possess a record of negotiating with suppliers' representatives
  • Possess an understanding of the need for excellent customer service

QUALITIES

The perfect applicant will be...

  • Positive and have a can-do attitude
  • Passionate about Harley-Davidson® motorcycles
  • Proactive and energetic in their approach
  • Able to develop solutions and identify problems
  • Exceptionally well-organised and punctual
  • Confident in forming and maintaining customer relationships

BENEFITS

Aftersales Manager at Maidstone Harley-Davidson
Aftersales Manager at Maidstone Harley-Davidson

If this opportunity excites you and you think that you're suitable for the role...

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We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.