AFTERSALES ADVISOR

 

LOCATION: LAGUNA PERFORMANCE CENTRE (ASHFORD)

ROLE OVERVIEW:

We are looking for a talented individual to join our team as Aftersales Advisor. This person will be responsible for overseeing the sales and supply of parts and accessories for internal and external and ensuring the delivery of excellent customer service at all times.

REQUIREMENTS:

You should possess excellent organisational skills as you will be required to manage all parts and accessories stock and inventory - from overseeing the receipt of goods, reviewing the condition of products and managing stock levels, to ensuring that we are compliant with all supplier and manufacturer instructions.

Administrative experience is essential as you will be required to manage all paperwork regarding parts and accessories stock in a timely manner. This includes, for example, the administration of returns and credits, updating the stock control system, managing workshop diary bookings to ensure optimum use of the workshop staffs time, handling and recording payments, etc.

A desire to learn and a keen eye for detail will be crucial for the person in this position as there are many parts and accessories for which knowledge will be essential to effectively undertake the role – with regards to accurately identifying, locating and picking stock for workshop staff to complete their work, and managing stock in-store and via stock control systems.

Excellent sales know-how and awareness of in-store promotions are a key requirement of this role. Being able to identify customer needs, select appropriate items to up-sell, while also providing an exceptional customer service which encourages customer loyalty and positive perceptions of our store is very important.

If you have the experience and skills required to undertake this role, we’d love to hear from you. Please complete the form below or email us directly at jobs@laguna.co.uk

 

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