Laguna Motorcycles is a family-run business which was founded in 1981 by Andrew Pearce, Co-owner & Managing Director.
Over the years the company has grown significantly, and we are now the largest independent motorcycle dealership in the south-east of England and official dealer for nine of the biggest bike manufacturer brands in the world - with a total of five stores, located in Maidstone and Ashford in Kent.
We are continually seeking to improve our offering to our customers in every way and are very proud that our ongoing determination to be the best we can be has been recognised time and time again, as we are three-time award winners of the prestigious Motorcycle News Dealer award.
Due to the continued expansion of the company, we are always looking for exceptional individuals to join our positive and productive team.
If you feel you have excellent customer service, work well in a fast-paced environment, are pro-active in your approach and have a desire to learn, develop and continually improve, then we would love to hear from you.
LOCATIONS: LAGUNA MAIDSTONE & HARLEY-DAVIDSON
We are looking to expand our workshop team after making big improvements over the past few years and seeing it go from strength to strength. We aim to have the best qualified technicians, to deliver a great experience for our customers and continue building a successful service department together.
In this role, you will be responsible for servicing, maintenance and repair of motorcycles booked into the workshop, diagnosing and repairing faults, fitting upgraded components and accessories, and road testing bikes when necessary. A full motorcycle licence is essential.
You must have a detailed mechanical and electrical knowledge, diagnostic experience, good attention to detail and be able to communicate effectively with customers and colleagues.
You’ll have the opportunity to share skills and expertise as you work alongside other experienced technicians in a vibrant and enthusiastic working environment. From day one, you’ll be part of the team and offered support in any areas you wish to develop and refine, with a great choice of training courses from the world’s best motorcycle companies.
We aim to reward our technicians with a lucrative salary & bonus structure, alongside an industry-leading benefits package which includes a motorcycle purchase scheme.
We’d love to hear from you and if you’re interested in joining our workshop team, please do get in touch by completing the form via the link below, or email firstname.lastname@example.org
LOCATION: MAIDSTONE HARLEY-DAVIDSON
This is an integral role which exists to generate profit and to maximise value to the company by scheduling workshop jobs, handling warranty claims, providing workshop staff with the correct parts & accessories they need to complete their work and up-selling parts and accessories to customers.
The Service Advisor must have the ability to deliver excellent customer service to ensure that we provide the best possible experience to every single customer that walks through our doors. Identifying customer needs and upselling our products and services is also a key part of this role.
Experience in accurately following procedures is essential as these must be followed in accordance with dealership policies and manufacturer’s requirements at all times, for functions such as: warranty claims, allocation of technicians’ time; parts special order systems, parts ordering and returns, customer follow-up, invoicing, cash/credit handling, daily operating controls, and compliance with consumer laws and franchise standards.
The Service Advisor will also have responsibility of investigation into and resolution of customer complaints and must have the ability to deal with these complaints professionally, while keeping up-to-date records of customer interactions.
It is essential that you have a background within the motor trade, a technical understanding of the motorcycles we sell and experience in a similar role – as well as great people skills, excellent attention to detail and the ability to use computer systems. You must have energy and drive, with the self-motivation to reach and exceed targets.
If you have the experience and skills required to undertake this role, we’d love to hear from you. Please get in touch by completing the form via the link below, or email email@example.com.
LOCATION: LAGUNA MAIDSTONE
Joining our sales team means becoming an integral part of a passionate, dedicated and spirited dealership, offering support and expertise to a wide range of customers, at every step of their bike buying journey. This is an opportunity to work with some of the most well-respected global brands, promoting the high level of quality, reliability and cutting-edge technology of all the bikes to our customers.
Every day we strive to offer the absolute best experience to every customer that walks through our doors. Buying any bike should be an enjoyable and memorable journey and as a sales advisor, you'll be responsible for making that happen by offering support and expertise at every step of the customer’s bike buying journey!
This role is much more than a traditional salesperson and extends beyond the walls of the showroom. Being a part of the Laguna team means becoming an ambassador for the dealership; actively promoting all aspects of the services and products we provide, and the lifestyle we represent. Attendance at events, rallies, rides and shows play a large part in our interaction with customers. It'll be your task to get out there and engage with both existing customers, and a wider audience, to raise the profile of the dealership and take us up to the next level.
It is essential that you have a sales background (either within the motor trade, or in other fields), as well as great people skills, accuracy with figures and the ability to use computer systems. You will have an outgoing personality with energy and drive, with the self-motivation to reach and exceed targets.
LOCATIONS: LAGUNA MAIDSTONE
We are looking for a talented individual to join our team as Parts Advisor. This person will be responsible for overseeing the sales and supply of parts and accessories for internal and external and ensuring the delivery of excellent customer service at all times.
You should possess excellent organisational skills as you will be required to manage all parts and accessories stock and inventory - from overseeing the receipt of goods, reviewing the condition of products and managing stock levels, to ensuring that we are compliant with all supplier and manufacturer instructions.
Administrative experience is essential as you will be required to manage all paperwork regarding parts and accessories stock in a timely manner. This includes, for example, the administration of returns and credits, updating the stock control system, handling and recording payments, etc.
A desire to learn and a keen eye for detail will be crucial for the person in this position as there are many parts and accessories for which knowledge will be essential to effectively undertake the role – with regards to accurately identifying, locating and picking stock for workshop staff to complete their work, and managing stock in-store and via stock control systems.
Excellent sales know-how and awareness of in-store promotions are a key requirement of this role. Being able to identify customer needs, select appropriate items to up-sell, while also providing an exceptional customer service which encourages customer loyalty and positive perceptions of our store is very important.
If you have the experience and skills required to undertake this role, we’d love to hear from you. Please complete the form below or email us directly at firstname.lastname@example.org
LOCATIONS: LAGUNA PERFORMANCE CENTRE
We are looking for a talented individual to join our team as Aftersales Advisor. This person will be responsible for overseeing the sales and supply of parts and accessories for internal and external and ensuring the delivery of excellent customer service at all times.
Administrative experience is essential as you will be required to manage all paperwork regarding parts and accessories stock in a timely manner. This includes, for example, the administration of returns and credits, updating the stock control system, managing workshop diary bookings to ensure optimum use of the workshop staffs time, handling and recording payments, etc.