This is an integral role which exists to generate profit and to maximise value to the company by scheduling workshop jobs, handling warranty claims, providing workshop staff with the correct parts & accessories they need to complete their work and up-selling parts and accessories to customers.
The Service Advisor must have the ability to deliver excellent customer service to ensure that we provide the best possible experience to every single customer that walks through our doors. Identifying customer needs and upselling our products and services is also a key part of this role.
Experience in accurately following procedures is essential as these must be followed in accordance with dealership policies and manufacturer’s requirements at all times, for functions such as: warranty claims, allocation of technicians’ time; parts special order systems, parts ordering and returns, customer follow-up, invoicing, cash/credit handling, daily operating controls, and compliance with consumer laws and franchise standards.
The Service Advisor will also have responsibility of investigation into and resolution of customer complaints and must have the ability to deal with these complaints professionally, while keeping up-to-date records of customer interactions.
It is essential that you have a background within the motor trade, a technical understanding of the motorcycles we sell and experience in a similar role – as well as great people skills, excellent attention to detail and the ability to use computer systems. You must have energy and drive, with the self-motivation to reach and exceed targets.
If you have the experience and skills required to undertake this role, we’d love to hear from you. Please complete the form below or email us directly at email@example.com