Laguna Triumph Clothing & Admin Assistant Job Vacancy
Seeking a positive Clothing & Admin Assistant with excellent communication & customer service skills

Work with us...

We are currently looking for a Clothing and Admin Assistant to join our highly motivated team at our newly refurbished Triumph dealership in Ashford, Kent. As one of the UK's most successful, premium multi-franchise motorcycle dealers, this is a great opportunity to work alongside some of the finest motorcycles and engage with like-minded bikers.

Working in a team environment, you will be responsible for providing exceptional service to customers using our Clothing department, as well as being responsible for organising the administration requirements associated to the motorcycle sales process - ensuring that accurate records are held on our systems and uploaded to the relevant manufacturer portals.  

 

Key Objectives:
  

  • Greet showroom visitors in a positive and professional manner.
  • Manage customer enquires swiftly, courteously and efficiently - ensuring the highest standard of customer care and satisfaction, to encourage customer retention and loyalty and enhance the dealership’s reputation.
  • Take a proactive approach in keeping the showroom replenished with stock, and maintaining clothing displays.
  • Increase clothing and accessory sales by identifying customer needs and selecting appropriate items to up-sell.
  • Accurately identify, locate and size clothing for customers, by means of acquired knowledge, suppliers’ catalogues and computer stock lists.
  • Help facilitate the smooth running of the motorcycle sales purchase journey for our customers by keeping the administration organised at all times.
  • Keep up-to-date with online portals on a daily basis to acquire and accurately input stock, finance, registration and warranty data.
  • Receive daily reports and act on the information to update Platinum (Dealer Management System) with data for demo, courtesy and stock vehicles; update the system with information in relation to each sale and use the system to generate PDI Job cards and invoices.
  • Liaise with Sales Advisors to ensure that all paper and online information is completed for each vehicle sale or purchase. Scan and organise information relating to completed sales for archiving.
  • Keep stock records fully up to date and accurate at all times.
  • Liaise with workshop and provide job-cards in a timely manner to enable vehicles to be ready for collection on time.
  • Use online portals to register vehicles with DVLA and ensure that registration documents are available at the appropriate time.
  • Support the Aftersales counter when required.
  • Assist with promotions, events, and marketing initiatives in-store and at outside events when required..​​

Applicant Requirements:

  • It’s essential to be a good communicator with face-to-face interaction, across digital platforms and on the telephone
  • Fully adept with Microsoft Office tools, mainly Word, Excel and Sharepoint
  • Desire and passion to deliver the very highest standard of customer experience at all times
  • Forward thinking and adept with digital technology
  • Highly motivated and have the determination to achieve success within a high performing team
  • Smart in appearance with good standard of personal hygiene
  • Extremely well organised & able to multi task
  • Personable and calm under pressure

Benefits:

  • Motorcycle purchase scheme.

  • Workshop labour discount scheme.

  • Parts, clothing and accessory purchase scheme.

  • Pension.

  • Cycle to work scheme.

Clothing & Admin Assistant Job Vacancy Infographic
Laguna Motorcycles Kickstart Scheme
Laguna Triumph Clothing & Admin Assistant Job Vacancy

© Copyright 2021 Laguna Motorcycles. All rights reserved

Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.

Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.