Ducati Road Assistance

Ducati and ACI Global have established Ducati Card Assistance, which covers Ducati customers in case of breakdown, accident, injury or illness, 24 hours a day, 365 days a year in Europe, the USA and Canada, for 24 months from the date when the bike is delivered.

 

Ducati Card Assistance includes the following assistance to the motor vehicle:

  • Emergency road service and towing
  • Transport of passengers following emergency road service
  • Return home of passengers or continuation of journey
  • Recovery of repaired motor vehicle
  • Repatriation of motor vehicle from foreign country
  • Localisation and dispatch of spare parts to foreign country
  • Hotel charges
  • Retrieval of motor vehicle from off the road in case of an accident
  • Advance of penalty bonds to a foreign country
Roadside Assistance

This service is available free of charge to all Ducati customers who have purchased their bike from the Ducati sales network in the following countries: Italy, France (including Corsica) roads open to trafficroads, Fyrom (the Former Yugoslav Republic of Macedonia) Germany, Gibraltar, Ireland, Iceland, Belgium, Bulgaria, Netherlands, Luxembourg, Sweden, Spain, Portugal, Switzerland, Andorra, Austria, Croatia, Greece, Finland, Denmark, Norway, Cyprus, Malta, Montenegro, Estonia, Latvia, Lithuania, Poland, Principality od Monaco, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Hungary, Turkey, Ukraine, United Kingdom, the USA* and Canada* (*the service is limited to emergency road service and towing, and retrieval of the motor vehicle from off the road in case of breakdown only) 

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Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.

Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

Automotive Compliance’s FCA Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.