Honda
Suzuki
Harley-Davidson
Triumph
Kawasaki
KTM
Mutt Motorcycles

Do you thrive in a fast-paced environment? Do you have a passion for motorcycles?

Location: Laguna Motorcycles, Maidstone

Do you thrive in a fast-paced environment?  Do you have a passion for motorcycles?

Laguna Motorcycles have an exciting new opportunity for an E-Commerce Operations Co-ordinator, to assist with the fulfilment of orders from the company’s Amazon, eBay, and online stores, helping to ensure excellent customer service, the replenishment of external stock (Amazon FBA) and assisting with the growth of the company’s online business for non-vehicle sales.

e-Commerce Operations - main duties include:

Ensure customer orders through our online channels (Amazon, eBay, and Shopify) are picked and packed efficiently, correctly and dispatched within a timely manner.  This will require manual handling of stock.

Liaise with couriers with regards to outbound, lost, and damaged items in transit.

Assisting to monitor and manage external stock (Amazon FBA) to ensure consistent availability for ordering.  This will include analysing inventory quantities, sales trends and expected days of supply to create replenishment consignments, package, and ship bulk items to fulfilment centres.

Support the Ecommerce Development Manager in providing excellent customer service with answering customer queries via email, telephone and other communication methods regarding order queries and product information.

Identify, research, and make recommendations for new product listing opportunities.

Resolve and process customer returns, exchanges, and discrepancies quickly using the fully integrated order processing
and stock management IT system.

Liaise and work collaboratively with Marketing, Clothing, and Aftersales departments on product launches, special offers, and promotions.

Assist the Ecommerce Development Manager in keeping up to date with all product reviews and providing solutions on any sudden drops.

Assist the Ecommerce Development Manager in overseeing marketplace issues, working with the marketplace to resolve
the problem and ensure smooth operations.

Work as part of a team to conduct stock inventories and develop a system and process to ensure the stock room is kept tidy to aid the smooth transition of stock location and the picking and packing of orders.

Maintain a safe working environment, be responsible for your personal health and safety at work and ensure safety of customers, colleagues, and yourself by reporting any issues to your line manager.

Maintain required standards of conduct and behaviour towards our internal and external stakeholders.

Perform housekeeping duties as directed by your line manager.

 

Person Specification

 

Essential:

Good level of English, both written and verbal

Excellent customer service experience

Demonstrable computer literacy - competent in using Microsoft packages (Word, Excel, Outlook, Teams)

Accuracy and a keen eye for detail

Ability to think creatively to solve problems and identify opportunities

Professional communication skills both written and verbal

Ability to deal with customer queries and resolve difficult situations

Ability to work in a fast-paced environment and to challenging deadlines

Enthusiastic and self-motivated – has a sense of urgency

Ability to see the bigger picture and understand how the e-commerce function underpins the work of the Laguna Motorcycles Group

Passionate about the customer and all elements of the customer experience

 

Highly Desirable:

Interest or knowledge of motorcycles

Experience working within an online retail environment

Technical experience with e-commerce platforms

A passion for online retailing, and an enthusiastic, creative drive to succeed

 

Days and hours of work

Monday to Friday, 09:00am – 18:00pm with a 30 min unpaid break included each day (42.5 hours per week)

 

There may be occasional requirement for the role to swap Wednesday working with a Saturday if cover is needed.

Please indicate on your application if you are able to work Saturdays, or,

you can write to jobs@laguna.co.uk with this information separately.

 

Salary: £26,984 per annum

Location: Laguna Motorcycles, Hart St, Maidstone ME16 8RA

 

 

Follow us on Instagram

© Copyright 2025 Laguna Motorcycles. All rights reserved

Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.

Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles) is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles) to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required. Please see our complaints page for our complaints policy and regulatory complaints.

 

Powered by DealerWebs DealerWebs