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Do you thrive on being organised?  Are you passionate about motorcycles and customer service?

Location: Maidstone

Laguna Motorcycles is the largest motorcycle dealer group in the South-East of England, and we are currently seeking a Goods Inwards Operator to join our Laguna Maidstone store.  This is a great opportunity for someone who is committed to providing exceptional service by delivering the right parts and accessories to meet our customers' and workshop staff's needs. 

Job Summary - Goods Inwards Operator:

 

This role involves maintaining excellent relationships with customers, technicians, colleagues, managers, suppliers, and manufacturers' representatives to ensure efficient stock control and customer satisfaction.  You will be exposed to all the major motorcycle brands, which offers variety to your daily workload.

 

Key Responsibilities – Goods Inwards Operator:

 

  • Accepting deliveries of stock orders, advising relevant colleagues when items have arrived for jobs.

  • Ensure accurate receipt and secure storage of parts and accessories.

  • Booking stock and recording all stock movements in the company’s stock control system.

  • Accurately identify, locate, and pick parts for workshop staff and customers.

  • Analyse and investigate stock discrepancies.

  • Deliver excellent service to customers.

  • Increase parts and workshop sales selecting appropriate items to up-sell.

  • Assist with promotions, events, and marketing initiatives in-store and at outside events.

  • Handle cash and credit card payments for items sold and returned.

  • Answer in-coming calls.

  • Follow up customer quotes alongside Aftersales colleagues.

  • Liaise with colleagues to conduct stock take of dealer stores and round-robin.

 

About you – Goods Inwards Operator:

 

  • Ability to use computers competently (Excel, Word, Outlook & internal systems).

  • Strong organisational and communication skills.

  • Attention to detail and ability to manage multiple tasks.

  • Customer-focused with excellent service skills.

  • Experience with stock control systems and processes.

  • Ability to work independently and as part of a team.

  • Knowledge of motorcycle maintenance and repair is advantageous.

  • Full training on the procedures and industry-specific software packages will be provided.

 

If you are interested in joining our team and making a difference, we want to hear from you.

 

Contract type: Full-time, Permanent

 

Working days: Five days a week, including Saturdays

 

**Due to the high volume of applications, we will be unable to respond to everyone individually**

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Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

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We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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