Are you looking for a new challenge? Do you have experience working within a busy workshop with management responsibility?
Locations: Laguna Motorcycles Maidstone
The Role
Working in a team, you will oversee the smooth running of the workshop ensuring utilisation of resources, materials, and equipment in a cost-effective manner. You will be required to supervise the workshop technicians to understand work in progress and manage the aftersales advisors on service and warranty. You will also provide exceptional customer service by addressing inquiries and concerns promptly. Your ability to effectively communicate with customers will help build strong relationships and ensure customer satisfaction. You will be responsible for ensuring all members of the aftersales team allocate and schedule repair and maintenance tasks efficiently to maximise the potential of the department, ensuring deadlines are met and customer expectations are exceeded. You will also need to be able to be hands-on when required.
Other duties include:
Accurately cost jobs and prepare quotations, invoices and take payments.
Monitor and control progress to ensure tasks are completed in line with estimated/ quoted times.
Assist colleagues with technical advice and mechanical knowledge.
Monitor workshop performance metrics and implement improvements as necessary.
Oversee the management of insurance repairs and warranty claims.
Management of MOT testing requirements.
Ensure the department is compliant with Health and Safety requirements.
Conduct periodic quality control checks to maintain high standards.
About You
You will need to be organised and be able to maintain maximum efficiency and profitability whilst providing a high level of customer satisfaction.
In addition, you will need to have proven experience in car or motorcycle repair and maintenance. Have strong communication, organisational skills, and interpersonal abilities, and be good at problem-solving technical challenges and customer concerns.
The ideal candidate will have:
Previous management experience in a workshop environment.
Have a customer service-oriented mindset with good communication skills.
Ability to remain calm and composed in any situation.
Have a commitment to good quality control.
Ability to use computers competently (Excel, Word, Outlook & internal systems).
Ability to multi-task and organise teams/tasks to maximise output.
A full and valid motorcycle licence.
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Laguna Motorcycles
Hart Street
Maidstone, Kent
ME16 8RA
Telephone: 01622 681765
Laguna Performance Centre
Brunswick Road
Ashford, Kent
TN23 1EN
Telephone: 01233 665520
Laguna Triumph Ashford
Ashford Road
Ashford, Kent
TN23 3EN
Telephone: 01233 636699
Laguna Triumph Maidstone
Forstal Road, Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 585666
Maidstone Harley-Davidson®
Forstal Road
Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 711680
Maidstone Honda
Forstal Road
Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 713950
Kent Motorcycles
Dover Road (A2)
Barham,
Canterbury, Kent
CT4 6SA
Telephone: 01227 832601
Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.
Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
Automotive Compliance’s FCA Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: complaints@automotive-compliance.co.uk. If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
