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Laguna Motorcycles have an exciting new opportunity for an E-Commerce Operations Co-ordinator, to assist with the fulfilment of orders
from the company’s Amazon, eBay, and online stores, helping to ensure excellent customer service, the replenishment of external stock (Amazon FBA)
and assisting with the growth of the company’s online business for non-vehicle sales

Main Duties
 

  • Ensure customer orders through our online channels (Amazon, eBay, and Shopify) are picked and packed efficiently, correctly and dispatched within a timely manner. This will require manual handling of stock.

  • Liaise with couriers with regards to outbound, lost, and damaged items in transit.

  • Assisting to monitor and manage external stock (Amazon FBA) to ensure consistent availability for ordering. This will include analysing inventory quantities, sales trends and expected days of supply to create replenishment consignments, package, and ship bulk items to fulfilment centres.

  • Support the Ecommerce Development Manager in providing excellent customer service with answering customer queries via email, telephone and other communication methods regarding order queries and product information.

  • Identify, research, and make recommendations for new product listing opportunities.

  • Resolve and process customer returns, exchanges, and discrepancies quickly using the fully integrated order processing and stock management IT system.

  • Liaise and work collaboratively with Marketing, Clothing, and Aftersales departments on product launches, special offers, and promotions.

  • Assist the Ecommerce Development Manager in keeping up to date with all product reviews and providing solutions on any sudden drops.

  • Assist the Ecommerce Development Manager in overseeing marketplace issues, working with the marketplace to resolve the problem and ensure smooth operations.

  • Work as part of a team to conduct stock inventories and develop a system and process to ensure the stock room is kept tidy to aid the smooth transition of stock location and the picking and packing of orders.


Who We Are Looking For
 

  • Interest or knowledge of motorcycles (Highly desirable)

  • Experience working within an online retail environment (Highly desirable)

  • Technical experience with e-commerce platforms (Highly desirable)

  • Professional communication skills both written and verbal (Essential)

  • Excellent customer service experience, passionate about all elements of the customer experience (Essential)

  • Demonstrable computer literacy - competent in using Microsoft packages (Word, Excel, Outlook, Teams) (Essential)

  • Confidence to deal with telephone customer queries and resolve difficult situations (Essential)

  • Ability to see the bigger picture and understand how the e-commerce function underpins the work of the Laguna Motorcycles Group

  • This role includes desk work and manual handling; applicants must be physically capable and IT‑literate. (Essential)


Days and hours of work
 

Monday to Friday - 09:00am to 18:00pm

The role also requires flexibility for occasional Saturday cover, with an alternative weekday off provided in lieu.


Salary: £27,428.18

Location: Laguna Motorcycles, Hart St, Maidstone ME16 8RA
 

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Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.

Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement. Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose. Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over.

Guarantees may be required.

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