Website Terms and Conditions for Laguna Motorcycles

Important disclaimer:
This is a draft template based on publicly available information about Laguna Motor Cycles Limited and standard practices for UK motorcycle dealership websites. It is not formal legal advice. Have it reviewed and customised by a solicitor experienced in motor retail, consumer law, and FCA-regulated activities before publishing. Requirements can change, and your specific processes (online sales, finance introductions, workshop services, etc.) may need adjustments.

Website Terms and Conditions
Laguna Motor Cycles Limited

Last updated: 14-09-2026
 

1. Who we are

These Terms and Conditions (“Terms”) apply to the use of the websites operated by Laguna Motor Cycles Limited (company number 02171434), whose registered office is at Hart Street, Maidstone, Kent, ME16 8RA (“we”, “us”, “our”).

We trade under various names including Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson®, and Kent Motorcycles.

Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). We act as a credit broker, not a lender. We introduce customers to a limited number of lenders and may act as an agent for insurance distribution activities only.
 

2. Acceptance of these Terms

By accessing or using our websites (including www.laguna.co.uk and related sites), you agree to be bound by these Terms. If you do not agree, please do not use the websites.

We may update these Terms from time to time. The latest version will always be available on the website. Continued use after changes constitutes acceptance of the updated Terms.
 

3. Use of the website

You may use the website for lawful purposes only and in accordance with these Terms.

You must not:

• Use the website in any way that breaches applicable law or regulation.

• Attempt to gain unauthorised access to the website, servers, or related systems.

• Transmit any viruses, malware, or harmful code.

• Use the website to send unsolicited commercial communications.

• Copy, reproduce, or commercially exploit any content without our prior written consent (except as permitted under fair dealing or similar exceptions).

We reserve the right to suspend or restrict access to the website at any time without notice.
 

4. Intellectual property

All content on the website (including text, images, logos, graphics, vehicle descriptions, and design) is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws.

You may view and print pages for personal, non-commercial use only. You must not modify, distribute, or commercially exploit any content without our prior written permission.

Manufacturer brands, logos, and model names (e.g. Triumph, Suzuki, Kawasaki, KTM, Honda, Harley-Davidson®, etc.) remain the property of their respective owners.
 

5. Vehicle information, pricing and availability

Vehicle descriptions, specifications, images, prices, and availability shown on the website are provided for information purposes only and are subject to change without notice.

• Prices are typically shown inclusive of VAT unless otherwise stated. Delivery charges, number plates, road fund licence, and other costs may apply and will be confirmed at the point of sale.

• Stock is limited and availability cannot be guaranteed until confirmed by us in writing or by telephone.

• Images are for illustration purposes and may not exactly match the specific vehicle.

• We take reasonable care to ensure information is accurate, but we do not warrant that descriptions or prices are error-free. In the event of an obvious pricing or description error, we reserve the right to cancel any order or agreement.

Any contract for the sale of a motorcycle, parts, accessories, or services is formed only when we confirm it in writing or by other formal means (not merely by online enquiry or reservation).
 

6. Online enquiries, reservations and purchases

Submitting an enquiry, request for finance quotation, or reservation via the website does not create a binding contract.

Where we offer online purchasing of parts, clothing, accessories, or other goods:

• Order acceptance and formation of contract will be confirmed by us (usually by email).

• Payment terms, delivery, returns, and cancellation rights will be as set out at the point of order or in any separate terms provided.

• Consumer rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply where relevant.
   

7. Finance and regulated activities

We are a credit broker. Any finance products are provided by third-party lenders. We may receive commission from lenders.

Finance is subject to status, affordability checks, and lender approval. Representative examples and key information will be provided in accordance with FCA rules (including CONC). Full details of any commission arrangements will be disclosed as required.

Nothing on the website constitutes an offer of credit or financial advice. Always read the lender’s terms carefully.
 

8. Workshop services, servicing and MOTs

Any booking for servicing, repairs, MOTs, or other workshop work made via the website is subject to confirmation by us and our separate workshop terms (available on request or at the dealership).
 

9. Limitation of liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation;

• Any other liability that cannot be excluded or limited by English law.

To the fullest extent permitted by law:

• We exclude all implied warranties, conditions, and terms.

• We are not liable for any indirect, consequential, or special loss (including loss of profit, data, or business opportunity) arising from use of the website or reliance on its content.

• Our total liability arising from use of the website is limited to the amount you have paid us (if any) in connection with the relevant matter, or £100 if no payment has been made.

The website is provided “as is”. We do not guarantee uninterrupted or error-free access.
 

10. Privacy and cookies

Use of the website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use personal data and how cookies are used. Please read them carefully. Links are available in the website footer.
 

11. Third-party links and content

The website may contain links to third-party websites (including manufacturers, lenders, or finance providers). We have no control over those sites and accept no responsibility for their content or practices. Linking does not imply endorsement.
 

12. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
 

13. Contact us

Laguna Motor Cycles Limited
Hart Street
Maidstone
Kent
ME16 8RA

Telephone: 01622 681765
Email: marketing@laguna.co.uk

For complaints relating to regulated activities, please follow our Complaints Procedure (available on the website).