Location: Laguna Motorcycles Maidstone
This is a hands-on role where you will be working directly alongside the aftersales team to coach, lead and direct them to deliver an outstanding experience for our customers on every occasion. You’ll also be overseeing a team of technicians in an extremely busy workshop, ensuring everything remains organised, bikes are treated with utmost care and service is delivered in a timely manner. There will be administrative tasks to be completed as well as analysing performance reports and metrics to keep everything running as productively, efficiently and profitably as possible.
You must have previous proven experience within the automotive aftersales sector. A positive, can-do attitude is essential to working in our team and you must be fast-thinking and adaptable enough to work in an extremely fast-paced environment. It’ll be vital you have very strong interpersonal skills and be comfortable with objection handling. Computer skills will be required as we work more and more with technology.
A UK motorcycle licence would be beneficial.
A passion for motorcycles a must!
Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.
Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.