Technician of the Year Award 2024
Whats involved in becoming a Harley-Davidson University Technician of the Year? Here are each of the rounds that a technician has to go through to be eligiable, qualifiy and go through to the knockout stages.
Identifying Eligible Participants
Technician of the Year Award begins at the dealership. Participation in Technician of the Year Award Competition is open to authorised Harley-Davidson dealership technicians (EMEA only) who have successfully completed all assigned Technician certification eLearnings. Dean hold's a vast amount of certifications as Master Technician at Maidstone Harley-Davidson.
Qualifying
In the Qualifier Round, Dean had to record and submit a two-minute video document demonstrating evidence of recent social media and public recognition of factory trained technician status within the Maidstone dealerships. If approved, the technician is advanced to the Preliminary Round.
Preliminary Round
During this round, again Dean had to record a three-minute video describing one (or more) processes within the dealership promoteing integration and collaboration across departments that benefits a customer.
The Knockout Stage
At this stage submission are based on knowledge within a limited timeframe, a real test that requires achieving a minimum of an 80% score, needless to say, Dean passed through this with flying colours.
Finals
Finalists are then invited to participate online in the Technician of the Year Award® Virtual Skills Assessment. A demanding test requiring a technicians to complete a series of technical procedures which demonstrate skills and service procedures within a limited timeframe using augmented reality. The Top scorers from this round from each market receive an invitation to the Technician of the Year Award® EMEA Final Round held at Harley-Davidson® University in Bonn.
EMEA FINAL ROUND WINNER
This prestigious event is conducted at the Harley-Davidson® University training facility in Bonn, Germany. During which those skilled participants who have made it so the final round compete live in front of a panel of judges. Demonstrating their technical competencies and expertise as they address the needs of a fictitious scenario.
Out of 8 regional markets in the EMEA only 5 regions were successful in qualifying for the final, those regions were UKI (UK and Ireland), France, Spain, SGM (Strategic Growth Market) and Nordics.
Dean's Thoughts
Over the past few months, I have had the pleasure of competing in the Harley Davidson Technician of the Year Award. It has been a tough few months challenging the limit of my skills, knowledge and experience that I have gained over the 8 years I have spent working for Maidstone Harley Davidson.
I am honoured to say that these years of hard work, dedication and effort have resulted in me being awarded Technician of the Year for UK and Ireland. This achievement would not have been possible without the support of the Maidstone Harley Davidson team, as well as the training programs and content set up by HDU (Harley Davidson University) team and trainers.
It was amazing to be involved in the competition final and compete alongside the best 5 technicians in the EMEA.
I’m looking forward to the next Technician of the Year competition, where I can hopefully bring home the award not only for the UK and Ireland but also for the whole of the EMEA.
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