An opportunity to lead and direct the busiest motorcycle parts and service department in the south of the UK.
Location: Laguna Triumph in Ashford
BECOME OUR LAGUNA TRIUMPH ASHFORD AFTERSALES SUPERVISOR
Laguna Triumph Ashford is part of Laguna Motorcycles, the largest motorcycle dealer group in the South-East of England. We are seeking an experienced Aftersales Supervisor to join the team at Triumph Ashford, a legendary brand renowned for its iconic motorcycles and passionate community.
As an Aftersales Supervisor, you will provide a full after sales service to customers, supervising workshop and aftersales staff, meeting and exceeding targets, and monitoring and controlling stock and costs. The Aftersales Supervisor will be responsible for efficiently sourcing and supplying motorcycle parts to customers and workshop motorcycles, and overseeing a variety of tasks including vehicle servicing, diagnostic, repair and maintenance.
THE ROLE
Scheduling: Ensure retail, internal and warranty jobs are booked in a timely and accurate manner for our workshop technicians.
Stock Control: Receive, verify, and record parts/consumables deliveries, ensuring accuracy against orders.
Parts Management: Identify, locate, invoice, and issue parts/consumables to customers and internal teams using dealership systems.
Customer Interaction: Provide precise and detailed parts quotations to internal departments, retail customers, and trade clients.
Issue Resolution: Professionally handle customer complaints and queries promptly.
Administration: Administer parts invoices, ensuring all items are accurately accounted for.
Promotions: Plan and co-ordinate workshop promotions and communicate to customers where appropriate.
Process Improvement: Develop, implement, and monitor effective department processes to maximise customer satisfaction.
Inventory Management: Maintain a robust inventory control system, including periodic physical stock checks.
Warranty & Returns: Submit warranty and return claims within the required timeframes to maximise credit recovery.
Additional Support: Perform any other reasonable duties assigned by management.
ABOUT YOU
Mechanical knowledge and proven experience in an automotive workshop environment.
Ability to manage the daily operations of a busy workshop.
Ability to use computers competently (Excel, Word, Outlook & internal systems).
Have a customer service-oriented mindset with good communication skills.
Be good at problem-solving technical challenges and customer concerns.
A passion for motorcycles – Triumph knowledge is a plus!
A full valid vehicle driver's licence and full valid motorcycle licence.
l If you’re a customer-focused leader with a love for motorcycles and a drive to succeed, we want to hear from you!
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Laguna Motorcycles
Hart Street
Maidstone, Kent
ME16 8RA
Telephone: 01622 681765
Laguna Performance Centre
Brunswick Road
Ashford, Kent
TN23 1EN
Telephone: 01233 665520
Laguna Triumph Ashford
Ashford Road
Ashford, Kent
TN23 3EN
Telephone: 01233 636699
Laguna Triumph Maidstone
Forstal Road, Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 585666
Maidstone Harley-Davidson®
Forstal Road
Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 711680
Maidstone Honda
Forstal Road
Aylesford
Maidstone, Kent
ME20 7XA
Telephone: 01622 713950
Kent Motorcycles
Dover Road (A2)
Barham,
Canterbury, Kent
CT4 6SA
Telephone: 01227 832601
Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.
Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allow Laguna Motorcycles Limited (which include multiple trading names: Laguna Motorcycles, Laguna Performance Centre, Laguna Triumph, Maidstone Honda, Maidstone Harley-Davidson® and Kent Motorcycles to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.
We are a credit broker and not a lender. We can introduce you to a lender on our panel, which includes lenders of vehicle manufacturers. We have commercial arrangements with lenders and credit brokers which are likely to influence who we introduce you to. We are not an independent financial adviser and don’t give you any advice or recommendations. It is your choice whether you enter into any finance agreement. Our approach is to introduce you first to the manufacturer lender linked to the franchise offering you the vehicle. They will usually offer the best available package for you, taking into account both interest rates and other contributions (but we do not guarantee they do). If they are unable to offer finance, we then seek to introduce you to someone else on our panel. We will usually receive a commission for your introduction. This will be either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you choose. Lenders of vehicle manufacturers may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement. Before we propose you to a potential lender, we will tell you of the likely amount of commission we will receive and seek your consent to receiving this commission. The exact amount of commission will be confirmed before you sign your finance agreement.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over.
Guarantees may be required.
