Are you passionate about customer service?
Why should you join our team?
We are an award-winning Harley-Davidson® dealership with a genuine passion for the Motor Company, with many years of experience in the motorcycle trade. We have the perfect platform to deliver the very best level of service in the country and achieve the highest level of performance to be the number 1 dealer in the Harley-Davidson® network. This will be your chance to be a part of this exciting and successful future. We’re looking for candidates who are passionate about delivering an exceptional customer experience and have the self-motivation to consistently perform to a high standard.
Represent the company and the brand to the expected high standards
Build a strong rapport with customers and the local motorcycle and Harley-Davidson® community
Receive customer enquiries by telephone and in person and successfully convert these into firm bookings
Receive all parts orders, interpreting and understanding customer/workshop requirements and advising on any additional requirements or prices, matching orders against stock items and informing customers of any items which are not stocked and need ordering.
Achieve and maintain a high level of aftersales and use opportunities to upsell products that further enhance the customers motorcycling experience
Driven to engage with all new enquires with a comprehensive and personal follow up
Explore new opportunities to ensure all interactions with customers are focused on developing long standing relationships
Support other departments to deliver the highest level of customer experience at all times
Strive towards winning awards and recognition both individually and as a collective team
Be accountable for your actions with a high level of detail
Always thinking about the Harley-Davidson® mission “More than building machines, we stand for the timeless pursuit of adventure. Freedom for the soul.”
Support the service department and liaise with service and sales customers
Full UK motorcycle driving licence
Experience in an Aftersales role with transferable skills into the motorcycle sector
A good communicator with face-to-face interaction, across digital platforms and on the phone
Desire and passion to deliver the very highest standard of customer experience at all times
Process focused and with a good level of computer skills
A team player, prepared to step up and help all members of the dealership when required
Well organised and personable (you are the face of our dealership and the Harley-Davidson® brand)
Experience using Platinum would be an advantage
Previous motorcycle warranty experience – desired
Understanding of Harley Davidson® parts and accessories - desired
Motorcycle purchase scheme
Workshop labour discount scheme
Parts, clothing and accessory purchase scheme
Cycle to work scheme
Uncapped performance related earnings
Excursion and motorcycle experience opportunities
We are proud to be part of the Laguna Motorcycles Group. To view all career opportunities with Laguna Motorcycles, CLICK HERE.
Manufacturer offers can not be redeemed in conjunction with any of the Laguna exclusive offers.
Laguna Motorcycles Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.
We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.