Honda
Yamaha
Suzuki
Harley-Davidson
Ducati
Triumph
Kawasaki
KTM
Mutt Motorcycles

Careers at Laguna Motorcycles

Laguna Motorcycles is a family-run business, founded in 1981 by Andrew Pearce, Co-owner & Managing Director.

Over the years we have grown to be the largest independent motorcycle dealership in the south east of England and official dealer for nine of the biggest bike manufacturer brands in the world - with a total of five stores, located in Maidstone and Ashford in Kent.

We are continually seeking to improve our offering to our customers in every way, which has been recognised time and time again, as we are four-time award winners of the prestigious Motorcycle News Dealer award.

Due to the continued expansion of the company, we are always looking for exceptional individuals to join our positive and productive team. If you feel you have excellent customer service, work well in a fast-paced environment, are pro-active in your approach and have a desire to learn, develop and continually improve, then we would love to hear from you.

LOCATIONS: LAGUNA MAIDSTONE, LAGUNA PERFORMANCE CENTRE, MAIDSTONE HARLEY-DAVIDSON, MAIDSTONE HONDA 

Following significant improvements to our workshops over the past few years, we have seen this area of our business go from strength to strength. We are now looking to expand our workshop teams and aim to have the best qualified technicians on board, to deliver a great experience to our customers while we continue to build a successful service department.

In this role as Motorcycle Technician, you will be responsible for the servicing, maintenance and repair of motorcycles booked into the workshop, diagnosing and repairing faults, fitting upgraded components and accessories and road testing bikes when necessary. A full motorcycle licence is essential.

You must have a detailed mechanical and electrical knowledge, diagnostic experience, good attention to detail and be able to communicate effectively with customers and colleagues.

You’ll have the opportunity to share skills and expertise as you work alongside other experienced technicians in a vibrant and enthusiastic working environment. From day one, you’ll be part of the team and will be offered support in any areas you wish to develop and refine, with a great choice of training courses from the world’s best motorcycle companies.

We aim to reward our technicians with a lucrative salary and bonus structure, alongside an industry-leading benefits package which includes a motorcycle purchase scheme.

If you have the skills required to successfully perform this role and are interested in joining our team, we'd love to hear from you. Please get in touch by completing the form via the link below, or email jobs@laguna.co.uk


LOCATIONS: MAIDSTONE HARLEY-DAVIDSON

We are seeking a super talented Aftersales Manager to join our fantastic team at our Maidstone Harley-Davidson store in Aylesford, Kent. Read on for more details about the requirements of this role...

ROLE RESPONSIBILITIES:

  • Meet and exceed targets through the effective operation of the Aftersales team, by satisfying and exceeding customers’ expectations and by monitoring and controlling costs and resources.
  • Lead by example and develop Aftersales staff to deliver excellent service to all customers; enhancing the dealership’s reputation and achieving the highest level of customer satisfaction, retention and loyalty. Oversee the development programmes for service and technician staff, including biannual reviews and facilitate a positive attitude in relationships with others. 
  • Investigate and resolve customer complaints, keeping records of these together with customer congratulations for present and future use.
  • Ensure that procedures are carried out in accordance with dealership policies. Such functions will include: parts special order systems; warranty claims; workshop loading; parts ordering and returns; customer follow-up; stock handling and storage; stock control system; invoicing; daily operating controls, and compliance with consumer laws and franchise standards.
  • Ensure that stock is received, identified and stored carefully and in accordance with supplier and manufacturer instructions and is kept secure, readily locatable and in saleable condition.
  • Administer warranty and replacement parts policies in a cost-effective manner while maintaining the best interests of the dealership, manufacturers and customers.
  • Interpret data and system-generated reports then translate into action plans for the team. 
  • Maintain awareness of developments, legislation and events in the motorcycle industry which will impact on future business opportunities or trading practices and communicate them appropriately. 
  • Ensure that all customers’ vehicle servicing, diagnostic, repair and maintenance jobs are booked in a timely and accurate manner and job cards are produced for the workshop. Liaise with the service advisor daily and formally at least weekly, to review jobs in workshop in progress and/or un-costed jobs, and to resolve any issues which may arise.
  • Actively and continuously seek new products and opportunities to sell existing products. Plan and co-ordinate product and workshop promotions and act as the key contact for suppliers’ representatives.
  • Work with the Marketing team to set up and maintain effective displays and promotions for aftersales products and offers to increase sales and enhance the appearance of customer facing areas.  
  • Maintain a safe working environment, be responsible for your personal health & safety at work and ensure safety of customers, colleagues and yourself by addressing issues with the aftersales team and reporting issues beyond your control to the Safety Officer.
  • Maintain required standards of conduct and behaviour towards customers and in the workplace.

If you have the skills required to successfully perform this role and are interested in joining our team, we'd love to hear from you. Please get in touch by completing the form via the link below, or send us an email via jobs@laguna.co.uk

© Copyright 2021 Laguna Motorcycles. All rights reserved

Laguna Motor Cycles Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Laguna Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.